Delete your account
Last updated: 20 October 2026
You can delete your El DeCA account, from the mobile app or the website, at any time. This page explains how and what happens to your data.
How to delete your account
- From the mobile app: open the “Account” tab, tap “Delete account” and follow the steps. We will email you a link; when you open it, the account is deleted immediately.
- From the website: sign in at eldeca.es, open “Account” in the panel and, under “Delete account”, request the deletion link. It is valid for 24 hours and can be used once.
- If you cannot sign in: write from the email address you registered with to the contact address below and we will do it for you.
Contact to request deletion: [email protected]. We reply within one month of the request at the latest.
What is deleted
- Your access, your name and your email address.
- Your open sessions and the mobile app alerts: the phone stops receiving them.
What is kept and why
- Control documents already issued are kept for at least one year from the date of the transport, because transport rules require them to be available to the Inspectorate. Their public verification link keeps working.
- Billing data, for the periods required by tax and commercial law.
Special cases
- If you have an active subscription, cancel it first from your account; otherwise billing could continue with nobody able to stop it.
- Drivers who sign in with a code and PIN have no account of their own: the company deactivates their pass from its panel, or you can ask by writing to the contact address.
- Your rights of access, rectification, erasure and the other GDPR rights are exercised through the same channel; see the privacy policy.